What Shipping Methods Are Available?
We use Royal Mail and DPD Express Next Day for UK deliveries and Royal Mail and DPD Classic International for international deliveries. The delivery cost is dependent on the total weight of the products.
Do You Ship Internationally?
Yes, excluding North Korea. Sorry Kim.
We’ll dispatch the items to the address you give us, but it’s up to you to know the laws of your country and handle any import restrictions or duty on packages coming from the UK.
How Long Will It Take To Get My Package?
UK deliveries will take 2-3 days, Europe 3-5 days and International can take from 3-7 days.
How Long Does It Take You To Dispatch?
We dispatch packages in 24 hours to 3 days. If it takes us more time we’re sorry!
Do You Protect My Privacy?
Yes, packages are plain, no sign of what the contents of the package are. We won’t call you, but we’ll email the address you give us with a confirmation and if there’s a order problem.
Are You Open And Can I Buy Something?
We’re open yes! The social media isn’t updated, but we’re taking orders. If your order status hasn’t changed in 48 hours, email firstname.lastname@example.org
Sometimes it’ll take time to package your items in our warehouse or there’s stock problem, in which case we’ll email you asking if you want your item changed to another or refunded.
If buying through Paypal please do not refund or revert the payment. Email email@example.com and we’ll take care of any problems which arise or contact the delivery carrier on your behalf.
What Payment Methods Are Accepted?
We take credit and debit cards with Stripe and cryptocurrencies Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Monero, Dash with Coinpayments.
Is Buying On-Line Safe?
Yes but make sure the website has SSL, a URL starting with https://
Orders & Returns
How do I place an Order?
Add products to cart and complete the checkout process.
How Can I Cancel Or Change My Order?
Email firstname.lastname@example.org before we dispatch your parcel.
Do I need an account to place an order?
No, you can checkout as a guest.
How Do I Track My Order?
If the carrier has tracking you’ll get a link in the confirmation email on dispatch of your parcel.
How Can I Return a Product?
Refer to the returns form documentation that comes in the parcel.